Refund & Exchange Policy

At Coconut Label, every piece is thoughtfully crafted and prepared with care. Most of our products are made on an order basis, ensuring attention to detail and helping minimize sizing issues. To protect the interests of our designers, craftsmen, and artisans, we generally do not accept returns or offer refunds once an order has been confirmed.

To maintain fairness to our team and uphold our quality standards, we follow the policy outlined below.

Refunds

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the product. After reviewing your request, we will provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

If a refund is approved, it will be processed to the original payment method within 5–7 business days after the returned item has been received and successfully inspected.

Refunds will not be issued for:

• Change of mind after placing an order.
• Incorrect size selected by the customer.
• Minor variations in color due to screen or device settings.
• Products that have been worn, washed, altered, or damaged after delivery.
• Sale, promotional, or clearance items unless they arrive damaged or incorrect.

Exchange Policy

We understand that you may occasionally need a different size. Exchange requests must be made within 7 days of receiving your order.

To request an exchange:

1. Email us at shaifalihnlu@gmail.com with your order number.
2. Attach clear images of the product you received.
3. Once your request is reviewed and approved, we will share the return shipping address.
4. Carefully pack the product and ship it to the address provided.

Exchange Conditions

• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Exchange requests are subject to product availability.
• Customers are responsible for the shipping charges incurred while sending the product back for exchange unless the item received is damaged or incorrect.

If you have any questions regarding your order, our customer support team will be happy to assist you.

Exchange Disclaimer

Please note that an item can only be exchanged once. Products that have already been exchanged are not eligible for a second exchange.

Additionally, not all products qualify for exchange. Certain items, including limited-edition styles, sale items, customized products, or products specifically marked as non-exchangeable, may not be eligible for exchange.

We recommend reviewing the product details carefully before placing your order. If you have any questions regarding exchange eligibility, our customer support team will be happy to assist you before your purchase.